Cancellation policy

Transparent windows, clear fees

Take control of your bookings across 150+ cities. We explain timelines, vehicle-specific penalties, and how our support team assists when you need to cancel.

48h free cancellationSmartShivi helpVendor penalties visible

Cancellation timelineAction

Step 1

Plan ahead

Cancel more than 48 hours before pickup and receive a full refund.

Step 2

Last-minute

Cancel between 24-48 hours and 25% is retained to cover vendor prep.

Step 3

Same-day & no-show

Within 24 hours we may retain up to 50% or label it a no-show.

Vehicle-specific rulesVendor details

Premium & luxury

72-hour notice, 40% fee for chauffeur/logistics readiness.

Buses & trucks

72-hour notice with tiered vendor fees that are disclosed pre-payment.

Cars & bikes

48-hour free window, 25% fee 24–48 hrs, 30% for bikes after 24 hrs.

Need support?

SmartShivi or your dashboard handles cancellations. Share your booking ID, expected pickup, and reason.

Cancel via dashboard, SmartShivis or using your booking ID.
We confirm within minutes and immediately notify the vendor.
Refunds follow the standard timeline detailed in the refund policy.

Refund link

Once your cancellation is accepted, we trigger the refund per your original payment method. See our refund policy for exact timelines.

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