Customer cancellations
Automatic refund within the time window stated by the cancellation policy.
Refund policy
Fast, transparent refunds
Whether you cancel a bike, car, bus, truck, or equipment booking, we process refunds quickly and keep you informed with reference IDs and SmartShivi alerts.
Refund triggersWhat we cover
Vendor disruptions
If a vendor cancels, we either rebook or refund you immediately with priority support.
Payment issues
Duplicates, failed transactions, or double charges are refunded after verification.
Refund timelineStep-by-step
Initiate
Refund begins as soon as the booking is cancelled or the issue is validated.
Process
We relay the refund request to your payment partner within 24 hours.
Confirm
You receive a confirmation email with a reference ID and settlement ETA.
Complete
Funds reach your card/UPI in 5-7 business days; wallets/net banking may take up to 10.
Need help?
Use SmartShivi or call the helpline with your booking ID to check the refund reference number.
- Track refunds with your booking ID inside the dashboard or app.
- If the timeline slips, share the reference ID via SmartShivi or privacy@transrentals.in.
- Premium customers get a dedicated manager for faster reconciliation.
Payment partners
Cards and UPI usually take 5-7 business days; wallets and net banking may take up to 10 business days depending on your bank.
Cards & UPIWalletsBank transfers