1
Agreement kick-off
Every booking begins with a transparent summary of what you pay for, including insurance, taxes, add-ons, and vendor notes.
Terms & Conditions
Clear rules for every ride
Rent bikes, cars, buses, trucks, or equipment with confidence. These terms map how we match you with verified vendors, secure payments, and keep support on speed dial.
Process outline
2
Verification & confirmation
Share ID, trip, and contact details so we can confirm the booking and send a secure OTP/booking code.
3
Ride completion
Inspect the vehicle, follow local safety rules, and return it with the agreed fuel and cleanliness levels to avoid additional charges.
4
Post-ride resolution
Any disputes get routed via SmartShivi support. We resolve them within 48 hours or escalate to arbitration if needed.
Transparent pricing
We show base fares, convenience charges, taxes, and optional services before you pay.
Vendor responsibility
Vendors deliver safe, insured vehicles with clear policies on damage, cancellations, and extras.
Safety first
Follow helmets, seat belts, and traffic rules. Off-road or negligent use may lead to damage fees.
Your rights & support
Stay informedRequest data access, corrections, or deletion by emailing privacy@transrentals.in.
Opt out of marketing and notifications through your dashboard or support.
Escalate unresolved disputes to arbitration or local authorities per Indian law.
Need help?
SmartShivi and helpline support stay live 24x7. Raise disputes within 48 hours for the quickest resolution.
Vendor obligations
Vendors must deliver insured, audited vehicles, disclose any extras, and honor damage/cancellation guidelines. Failure to comply gives us the right to switch vendors or cancel the booking.
Acceptance
Continuing to use TransRentals indicates acceptance of the current terms, the privacy policy, and the cancellation/refund policies referenced throughout the booking flow.